1. Will You Deliver To My Area?
   
2. How Many People Will The Bounce Hold?
   
3. What do I do in the event that unexpected rain or high winds occur during our rental period?
   
4. How Do I Prepare For My Rental?
   
5. Can You Set-Up Indoors?
   
6. Can You Set-Up At A Public Park?
   
7. Do You Require A Deposit?
   
8. Inclement Weather Policy?
   
9. Do I Have To Sign A Rental Agreement Prior To My Rental?
   
10. What Is Your Cancellation Policy?
    
11. What Is Your Payment Policy?
    
12. How Do I Reserve A Moonbounce?
    
13. What Is Your Safety Policy?
    
14. Does LetsBounce Have Liability Insurance?
    

Will You Deliver To My Area?

LetsBounce services Charles County, southern Prince George’s county, Washington DC, Alexandria Virginia, and Arlington Virginia. LetsBounce delivers free of charge to areas within a 25 mile radius of Waldorf, Maryland. We can delivery to areas outside of this radius for an additional fee. If your location is outside of our free delivery area, a delivery fee of $2 per additional mile will apply. We use Yahoo Map or MAP Quest determine mileage.

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How Many People Will The Moonbounce Hold?

The chart below details the maximum number of people recommended in the moonbounce at one time based on the participants ages.

Description Children under 5 Children under 8 Teens or Adults
13 x 13 Moonbounce	6-8	4-6	2-4
15 x 15 Moonbounce	8-10	6-8	4-6
4-in-1 Combo	8-10	6-8	4-6
Castle Slide Combo	10-12	8-10	6-8

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What do I do in the event that unexpected rain or high winds occur during our rental period?

The bounce blower is powered by electricity. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and cover it. Allow the unit to deflate. DO NOT USE THE UNIT IN THE RAIN OR HIGH WINDS! Once the weather has passed along, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

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How Do I Prepare For My Rental?

Please be present at the time of delivery. Make sure a clear path is available for the delivery of your moonbounce. Please let us know ahead of time; if stairs, curbs, or other obstructions need to be navigated. Assistance may be necessary to navigate such obstructions.

Time of delivery may be as early as 8am, depending on the driver’s schedule. We will work with our customers to determine the best time to set-up. The time of pick-up may be as late as 9pm, depending on the driver’s pick-up schedule. Again, we will work with our customers to determine pick-up time.

A standard 110 outlet within 50 feet is required for operation. The designated outlet should be for the sole use of the inflatable unit’s blower. No other items should be plugged into the outlet with the inflatable unit’s blower. If an electrical outlet is not available, we can provide a generator for an additional fee.

The bounce site should be relatively level. No more than a 6 inch slope.

Clear the site of all sharp sticks, animal waste, large rocks and other debris.

Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the bounce site. We will use 12” stakes to secure the moonbounce.

Provide an appropriate space site for the moonbounce. The 13X13 bouncers requires at least a 16 X16 space with at least 16’ of clearance from tree branches and other obstructions. The 15X15 bouncers requires at least a 25X25 space with at least 17’ of clearance from tree branches and other obstructions. The 4-in-1 combination bouncers require at least a 25X25 space with at least 17’ of clearance from tree branches and other obstructions. The castle slide combination bouncers require at least a 20X40 space with at least 17’ of clearance from tree branches and other obstructions. The slides require at least a 15x40 space with at least 17’ of clearance from tree branches and other obstructions.

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Can You Set-Up Indoors?

Yes, we can set-up your moonbounce indoors. A gymnasium, coliseum, or firehouse is a great place to set-up a moonbounce, especially during the winter months.

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Can You Set Up At A Public Park?

Yes, we can deliver and set-up your moonbounce at a public park. Most jurisdictions require at least one week notice, proof of liability insurance, and a small fee. We can make the arrangements for you, provide the proof of liability insurance.  If the park requires an addendum onto the LetsBounce insurance policy via a certificate of insurance, LetsBounce can do that as well for a fee of $35.

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Do You Require A Deposit?

Yes. A $50 Deposit is required to hold your reservation. LetsBounce gladly accepts cash or money orders. If your deposit is not received by LetsBounce within 2 business days of your reservation confirmation, your reservation may be cancelled.

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What Is Your Inclement Weather Policy?

LetsBounce will not set-up inflatable equipment in rain, snow, high wind ( in excess of 15mph) or muddy conditions. It is strongly recommended that you reserve an alternate indoor location for your event (such as a church, school, gym, or firehouse)

In the event of highly possible bad weather, you will be given the option to cancel the morning of your event and receive a full refund of your deposit.

If you choose to have us come out and we are unable to set-up due to weather conditions (wind, rain, snow, mud) your refund will not be refundable.

Once the inflatable equipment is set-up, the full amount of the rental is non-refundable, even if the event is cut short due to bad weather.

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Do I Have To Sign A Rental Agreement Prior To My Rental?

In most cases, Yes.  A LetsBounce Representative will review the rental agreement with you during your reservation confirmation call. You must sign the rental agreement prior to the delivery and set-up of your equipment.

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What Is Your Cancellation Policy?

If it becomes necessary to cancel your reservation, we will refund your full deposit, if we receive your cancellation at least 3 Days prior to your rental date.

LetsBounce reserves the right to refuse to complete any event that has the potential to cause damage to its equipment or, in its opinion, may pose undue risk to riders or others in the immediate area.

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What Is Your Payment Policy?

LetsBounce accepts cash, business/company checks or money orders for payment. The balance of payment for your rental is due prior to the set-up of the equipment. You may pay with a company/business check, money order or cash when your moon bounce is delivered. A $35 returned check fee will be applied to all returned checks.

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How Do I Reserve A Moonbounce?

You may make your reservation by calling LetsBounce at 301-648-0942 or 240-481-3053 and speak with a LetsBounce Representative or you may log onto www.LetsBounce.com and fill out the reservation form. A LetsBounce Representative will contact you to confirm your reservation within 48 hrs.

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What Is Your Safety Policy?

We walk you through safety rules prior to and after set-up of your equipment as well, we provide you with a copy of safety guidelines as part of your rental contract. Also, the safety rules are written on the front of each unit. We stress the importance of following the safety guidelines.

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Does LetsBounce Have Liability Insurance?

Yes, LetsBounce is fully insured with a liability insurance policy. A copy of our insurance binder may be made available as necessary.

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